While it's helped a lot of Americans who are displaced from their offices get their work done, it's fallen short in areas like education and disease tracking and has once again highlighted the digital divide.
With smart cities and the need for digital transformation of government already top of mind for state and local leaders, the coronavirus pandemic's disruptions have provided a sort of field test of how technology is really able to respond to key civic and societal challenges. So far, at least, it's a mixed picture. read more »